SaaS Terms of Service

01Service Description

Stelv is a cloud-based manufacturing operations platform designed for job shops, contract manufacturers, and precision machining operations. The Service includes modules for quoting, order management, job tracking, shop floor operations, inventory management, shipping coordination, receiving, quality management (ISO 9001:2015), reporting and analytics, equipment maintenance, and customer relationship management. Feature availability depends on the add-ons and bundles included in your subscription configuration.

02Subscription Plans

The Service is offered as a configurable subscription. Every Customer begins with the Stelv Core base plan and may extend it with individual add-on modules or pre-bundled module groups. Pricing, included seats, and feature access are defined by the configuration agreed with Stelv at signup and may be changed at any time.

Subscriptions are configured per Customer with Stelv’s sales team. The plan builder at stelv.dev/checkout shows list pricing for any configuration. Customers may add or remove add-ons at any time; changes prorate to the day.

03Account Registration and Access

To use the Service, you must create an account and provide accurate, complete registration information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized access or security breach. Stelv supports role-based access control (Admin, Manager, Operator, Viewer) to help you manage permissions within your organization.

04Data Ownership and Portability

You retain full ownership of all data you enter into the Service, including orders, jobs, inventory records, quality documents, customer information, and all associated files and attachments (“Customer Data”). Stelv does not claim ownership of Customer Data.

You may export your data at any time via the built-in CSV export functionality available across all modules. Upon subscription cancellation, you will have a 30-day grace period to export your data before it is scheduled for deletion.

05Data Security and Privacy

All data is encrypted in transit and at rest. We implement industry-standard security measures including role-based access control, session timeout enforcement, and a complete immutable audit trail of all system actions.

We will not sell, share, or provide your data to third parties except as required to operate the Service (see §19 Service Providers) or as required by law. Third-party integrations process only the minimum data necessary for their function.

Website visits. When you browse stelv.dev, we record the pages you view, the links and buttons you click, how far you scroll and how long you stay, along with your approximate location (city and state), the network you connect from (such as your company or internet provider), and your browser and device type. We use our own analytics for this, with no advertising or third-party tracking scripts, and we never store your IP address or anything you type into a form unless you submit it. A random identifier kept in your browser lets us recognize return visits; if your browser sends a Global Privacy Control or Do Not Track signal, we don't keep one. When you send us a demo or plan request, we link it to your earlier visits so we can follow up on what interested you. Visit records are deleted after 13 months.

06Uptime and Service Availability

Stelv targets 99.9% uptime for the Service. Planned maintenance windows will be communicated in advance. Stelv is not liable for downtime caused by factors outside our reasonable control, including internet service provider failures, force majeure events, or third-party service outages (such as hosting, cloud, or DNS providers).

Customers on a custom contract (11+ users) may negotiate a formal SLA with defined uptime guarantees, response time commitments, and service credits for qualifying downtime events.

07Acceptable Use

You agree to use the Service only for lawful business purposes related to manufacturing operations management. You may not:

• attempt to gain unauthorized access to other accounts, systems, or networks connected to the Service;
• use the Service to store or transmit malicious code, malware, or content that infringes on intellectual property rights;
• reverse engineer, decompile, or attempt to extract the source code of the Service;
• resell, sublicense, or provide access to the Service to third parties outside your organization without written consent; or
• use the Service in a way that degrades performance for other users or exceeds reasonable usage patterns.

08Payment and Billing

Billing cycles. Subscriptions may be billed monthly or annually. Annual billing equals the monthly rate multiplied by 10 (effectively two months free). All fees are quoted in US dollars and are due in advance of the applicable billing period.

Auto-renewal and cancellation. Subscriptions renew automatically at the end of each billing period until cancelled. Cancellation takes effect at the end of the current billing period; no refunds are issued for partial periods.

Mid-cycle changes. Adding or removing add-ons, changing seat count, or otherwise modifying the configuration mid-cycle prorates to the day. Charges or credits are applied to the next invoice.

Failed payments. If a payment fails, Stelv will retry the charge up to 3 times over a 14-day period and notify the account owner. If payment cannot be collected after the retry window, the Service may be suspended. Customer Data is preserved during suspension in accordance with §9.

Pricing changes. We reserve the right to adjust pricing with 30 days’ written notice prior to your next billing cycle.

Payment processor. Payment processing is handled by a PCI-DSS certified third-party payment processor. Stelv does not store card numbers, CVCs, or full card details on its own infrastructure; card data is collected by the payment processor and is never transmitted to or stored on Stelv servers. See §19 for more on service providers.

09Cancellation and Termination

You may cancel your subscription at any time from your account settings or by contacting us at start@stelv.dev. Cancellation takes effect at the end of your current billing period. No refunds are issued for partial billing periods.

Upon cancellation, you retain read-only access to your data for 30 days to allow for data export. After 30 days, your data will be permanently deleted from our systems. Customers on a custom contract may negotiate alternative data retention terms in writing.

Stelv reserves the right to suspend or terminate accounts that violate these terms, fail to pay, or engage in activity that threatens the security or performance of the Service.

10Customer Portal

The Service includes an optional customer portal that allows your customers to view their order status and shipment tracking information. You are responsible for managing which information is visible through the portal. The portal does not expose pricing, cost data, internal notes, or other customers’ information.

11Third-Party Integrations

The Service relies on third-party providers for functions such as payment processing, transactional email, authentication and data storage, and shipment tracking (where the corresponding add-on is enabled). See §19 for more on service providers. These integrations are provided for convenience, and Stelv is not responsible for the availability, accuracy, or terms of service of third-party providers. You acknowledge that use of these integrations may be subject to the respective third-party terms.

12Intellectual Property

The Service, including its software, design, documentation, branding, and all related intellectual property, is owned by Stelv. Your subscription grants you a limited, non-exclusive, non-transferable license to access and use the Service during your subscription term. This license does not transfer any ownership rights in the Service to you.

13Limitation of Liability

To the maximum extent permitted by law, Stelv will not be liable for indirect, incidental, special, consequential, exemplary, or lost-profit damages arising from or related to the Service or these terms. This includes, but is not limited to, damages for loss of data, business interruption, or failure to meet any duty including of good faith or reasonable care.

Stelv’s total aggregate liability for any claim relating to the Service will not exceed the total fees paid by you to Stelv in the twelve (12) months immediately preceding the event giving rise to the claim.

14Warranty Disclaimer

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Stelv does not warrant that the Service will be uninterrupted, error-free, or that defects will be corrected within any specific timeframe.

Stelv does not guarantee ISO 9001 certification, regulatory compliance, audit outcomes, or specific business results from use of the Service. The quality management tools are designed to support your compliance efforts, but certification decisions rest with your registrar.

15Indemnification

You agree to indemnify and hold harmless Stelv from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from your use of the Service, your violation of these terms, or your violation of any rights of a third party.

16Changes to Terms

We may update these terms from time to time. Material changes will be communicated via email to the account owner at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance of the updated terms. If you do not agree with the changes, you may cancel your subscription before the effective date.

17Governing Law

These terms are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Any disputes arising from these terms or the Service will be resolved in the state or federal courts located in Maricopa County, Arizona.

18Contact

Questions about these terms can be sent to start@stelv.dev.

19Service Providers

Stelv uses carefully selected third-party service providers to deliver the Service, for functions such as hosting, data storage, payment processing, email delivery, and shipment tracking. Each receives only the data necessary to perform its function and is bound by its own data protection commitments. Customers may request the current list of service providers by contacting start@stelv.dev.

Stelv will provide at least 30 days’ advance notice to the account owner before adding or replacing a service provider that materially affects the processing of Customer Data. Customers may object to a new service provider by cancelling under §9 prior to the change taking effect.